TERMS, CONDITIONS AND PROTECTION OF PRIVACITY
TERMS AND CONDITIONS
The following terms and conditions are linked to the contract between yourself and the Hotel with regards to your reservation.
Your reservation on this page is on condition of your acceptance of the terms and conditions. If you do not agree to any aspect, you should not continue with the reservation. Once the reservation has been finalised, this means that you have understood and accepted the terms and conditions. If there is any part which you do not understand, or you wish to consult us about, please do not hesitate to get in touch with ourselves.
Intertur Hotels is made up of the following companies: EDILOCAL S.L., HOTEL MIAMI IBIZA S.L., SERVICIOS DE LA INDUSTRIA TURÍSTICA S.L., INSTALACCIONES Y TALLERES S.L.
Authorisation: The person making the booking guarantees that he/she is of adult age and has the authority to use the Intertur Hotels website and accepts the legal obligations relating to any responsibility resulting from the use of the Intertur Hotels website. He/she guarantees that all personal information provided during the reservation process is correct.
Reservation: In order to make a reservation, please complete all the fields (some of which are compulsory) and pay the deposit requested continuing with the reservation. The person making the reservation should have the consent of all the persons pertaining to that booking, thus confirming that all these people agree to the terms and conditions of the reservation. He/she will also be the person responsible for informing them of the confirmation of the booking. The person making the booking is responsible for the total cost of the booking or any cancellation charges.
On confirming the reservation on our website, Intertur Hotels will confirm your reservation by e-mail and will provide you with a booking reference, which you will be able to print out in order to produce to the Hotel on arrival.
The reservation will show the following:
•       The name of the Hotel within our chain of Hotels where you have made the reservation.
•       Dates of arrival and departure.
•       Type of accommodation booked.
•       Board basis booked.
•       Number of persons, including adults and children.
•       Cost of the stay as per previous details, including VAT and any other taxes.
Not Included:
•       Transfers between the airport and the Hotel or from other departure points.
•       Cost of safety deposit boxes.
•       Extra services (excursions, meals etc) which are not included in the reservation and should be requested directly to the Hotel.
Payment: At the time of making the reservation a 15% deposit will be charged to your credit card. All transactions made on this system are done through a secure banking system. The bank guarantees that all credit card information will not be intercepted in any way, and will be sent directly to the bank responsible for the process of payment of the client. The only person able to pay for the reservation by credit card is the person whose lead name is on the booking and he/she will have to make themselves known to reception on arrival at the Hotel. The balance will be paid directly to the Hotel on arrival. The Hotel will produce an invoice on your departure from the Hotel, which will show the total amount paid.
Cancellations: You may cancel your booking up to 30 days prior to your arrival at the Hotel without incurring cancellation charges. In this case you should send us an e-mail cancelling the booking to the e-mail address indicated on this page or by fax to 971 469018. Immediately after, we will arrange to refund the deposit paid. Any bank charges incurred due to the cancellation will be at the expense of the client.
If you cancel your reservation in less than 30 days of your arrival, the Hotel will retain your deposit as compensation.
To amend your booking, you must make a request by e-mail or fax to our Head Office, who will confirm or reject your booking depending on availability. The Hotel agree to do all they can to meet your amendment requests.
Complaint: If you have any complaint you must advise reception immediately or failing this to our Head Office in order for us to take the necessary measures to solve the problem. Intertur Hotels is not responsible for any damage or financial loss caused due to oversight or neglect by third parties.
Amendments: Intertur Hotels reserves the right to amend the actual terms and conditions at any time and without previous warning, and you accept these terms and conditions when using this website.

Protection of privacity:
In order to reserve the products and services that Intertur Hotels offers via this web site, the user must make available their personal details indicated in our register.
In accordance with Ley Organica 15/1999 Data Protection Act, we would like to inform you that your personal information will be incorporated into a file which is responsibility of the company SERVICIOS DE LA INDUSTRIA TURÍSTICA S.L. Said document is registered with the Spanish Data Protection Agency and complies with all the necessary security measures.
The ultimate purpose of this is to use your information for customer services purposes, as well as for publicity purposes and commercial and marketing analysis (offers and promotions in our hotels).
By accepting these terms and condition you agree to have read and understood the above and give your full consent.
Furthermore this personal information may be passed on to any of our companies within the INTERTUR group for those purposes mentioned previously.
In case of any amendments, we ask that you advise us in order for us to keep our records updated.
You have the right, at any time, to access, rectify, oppose or cancel (1) any information refering to yourself which may be included in our database by contacting the person responsible at the following address:

Head Office
Avda México nº4
07006 Palma de Mallorca.

Jurisdiction: Any lawsuit deriving from the interpretation, execution or rendering of the services will be settled via the arbitration of one or more arbitrators within the framework of the Spanish Arbitration Courts, pursuant to their statutes and Arbitration Regulations of the United Nations commission for International Mercantile Law. Should the intervention of Courts or Tribunals be necessary, the parties waive any other privilege which might correspond to them, subjecting themselves to the jurisdiction of the Palma de Mallorca Courts and Tribunals.